Project Delivery Executive (9 Months) #Esy

1. Project Cutover Activities Coordination • Support preparation of cutover plans for country deployments and go-live activities across APAC countries • Coordinate and track cutover activities. • Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks. 2. Hypercare & Support Management • Coordinate hyper care activities following country go-live. • Facilitate daily and weekly hyper care meetings with country teams and key stakeholders. • Track and monitor open issues, action items, and support requests during the hyper care period. • Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations. 3. Incident & Ticket Management • Coordinate the logging and tracking of system incidents, defects, and enhancement requests. • Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets. • Monitor ticket ageing, escalation status, and service levels. • Maintain issue logs and provide regular status updates to project leadership. 4. Reporting & Analysis • Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems. • Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics. • Prepare compliance, governance, and management reporting for leadership review. 5. Device Firmware Upgrade Coordination (TBC) • Support planning and coordination of device firmware upgrades across APAC locations. • Monitor deployment progress and track completion of upgrade activities. • Coordinate with local country teams and technical support teams to resolve device-related issues. • Maintain device inventory and upgrade status reporting where required. 6. Internal Control System (ICS) Support • Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC. • Coordinate with country representatives to ensure timely completion of ICS activities and action items. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted