Command Center Analyst

Monitor Splunk, SolarWinds DPM, Cisco Thousand Eyes, Trend Micro, Imperva DAM and BigFix dashboards continuously during assigned 24x7 shift Identify, interpret and triage infrastructure, network, security and database activity alerts in real time Route alerts to the correct specialist resolver group within defined SLA response windows; escalate P1/P2 immediately Create, update and close BMC Helix ITSM tickets for all alerts and incidents; maintain accurate CMDB CI associations Follow documented escalation procedures for all alert types; apply sound judgement on severity classification Monitor SLA countdown for open tickets and escalate at-risk tickets before breach Perform shift handover — document all open incidents, actions taken, active alerts and pending escalations Maintain the command centre operations log and contribute to knowledge base article updates Participate in scheduled alert tuning reviews; provide feedback on false positives and threshold adjustments Support major incident bridge calls as required — maintain the incident timeline and update stakeholders Complete all mandatory tool and process training; maintain certification in all command centre platforms Interested applicants, please Email, fabianling@recruitexpress.com.sg Fabian Ling Tuong Liing R25129353 Recruit Express Pte Ltd EA Licence No: 99C4599 We regret that only shortlisted candidates will be contacted.