Customer Service Executive (Aerospace) #Esy

Core Responsibilities: Timely and accurate entering of sales orders, amendments and engineering changes into Barnes ERP system. Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target. Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports. Close monitoring of business-related activities till complete closure. Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules. Handle customers' enquiries including managing customer relationship; know when to escalate an issue to higher management. Update customers' profiles, master pricing and product repair pricing in the ERP system. Timely prepare Repair Capability Listing / Catalogue and load into web page. Drive continuous improvement and implement innovative solutions to meet customers' requirements and optimize customer service processes. Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements. Support generating department reports for management review and discussion. Support and participate in customer RFQ processes using Financial models. Provide backup duties within the Customer Service team. Perform other duties as assigned. Qualifications: Tech-savvy, with good knowledge in Microsoft Office Applications and able to work in a fast-paced dynamic environment. Knowledge in Financial Modeling will be an added advantage. Education Requirements: Degree in Business or Engineering or related field. Diploma holders with at least 1 to 3 years of customer service experience in a manufacturing environment. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted