Patient Service Associate (Till Feb 2027, Up To $15/HR, West) #Hjy

Location: Queenstown Duration: ASAP - Feb 2027 Salary: $11/hr - $15/hr Working days and hours: Weekdays: - 830am-530pm / 11am - 8pm Sat and PH: - 830am-530pm - One weekday and Sun off Job Description: 1. Financial Counselling /Admission - Conduct bedside financial counselling to patient/NOK, detailing estimated hospital charges, applicable subsidies and available financial assistance programs. - Assist patients to complete the various mode of payment forms. - Identify and refer eligible patients to the Business Office or Medical Social Workers for appropriate financial assistance schemes. - Ensure proper documentation and follow up is done for all inflight cases until patient discharge. 2. Patient Billing Matters - Assist patients/NOK in their billing enquiries. - Facilitate the collection of deposits and outstanding balances from inpatient accounts, adhering to hospital policies. - Process payments for ancillary services and medical equipment prescribed by the medical team, including but not limited to rehabilitation items and mobility aids. - Execute daily reconciliation and settlement of NETS and credit card transactions, ensuring accuracy and compliance with collection protocols. 3. Handling and processing of National forms (NEFR/MCAF/MT) - To be able to explain and advise patient/NOK regarding various national healthcare forms, their requirements and necessary supporting documentation needed. - Ensure timely submission of original hardcopy MCAF M/NEFR to MOHH, adhering to established workflow. - Maintain accurate and up-to-date records in the SAP system by promptly updating patient consent and ensuring data integrity across all relevant platforms. 4. Other Responsibilities - Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace. - Reply emails received in the AASC common email account daily. - Ensure all billing adjustments and merge requests are raised timely and correctly within the department. - To manage the department supplies inventory. - Involve and engage in ad-hoc projects as assigned by Reporting Officer. Job Requirements: - No exp. needed, training will be provided - Min O/N/A Levels/Diploma in any field If interested, please send updated resume via email jacelynchua@recruitexpress.com.sg Melissa Zhang Zhiqi (Mezzo) (CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599) jacelynchua@recruitexpress.com.sg