Customer Service Executive (Logistics/Supply Chain) #Esy

• Book Contracts/Orders according to customer’s request • Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer. • Co-ordinate with factory to get special price updated into system • Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible • Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement. • Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ. • Ensure LC conditions according to ERCO’s terms & conditions. • Handle LC negotiation and preparation of all necessary documentation. • Issuance of Debit or Credit notes in case of discrepancies / needed circumstances • Monitor credit limits & payments • Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared. • Assist in Project Registration and relevant Project Data updates into Company’s CRM system. • Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc) • Process complaints • Co-ordinate all relevant information to Person in charge in Quality Department • Arrange necessary documentation for the returns of materials. • Update of Customer data into SAP and Sales Scout system • Answer email / phone enquires Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted