Customer Service Officer (Order Processing) #Eat

Book Contracts/Orders according to customer’s request Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer. Co-ordinate with factory to get special price updated into system Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement. Follow up on overdue positions and co-ordinate with Accounts Receivables department in Handle LC negotiation and preparation of all necessary documentation. Issuance of Debit or Credit notes in case of discrepancies / needed circumstances Monitor credit limits & payments Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared. Assist in Project Registration and relevant Project Data updates into Company’s CRM system. Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc) Process complaints Co-ordinate all relevant information to Person in charge in Quality Department Arrange necessary documentation for the returns of materials. Update of Customer data into SAP and Sales Scout system SKILLS AND KNOWLEDGE Minimum Diploma in any discipline At least 5 years relevant experience with knowledge of import/export documentations MS office especially on Excel For interested candidates, please send your updated resume: Email: angelateh@recruitexpress.com.sg Whatsapp: +65 96272860 Angela Teh Ling Wei (CEI No.R1104464) Recruit Express Pte Ltd EA License No. 99C4599