6 Months Insurance Analyst, Group Claims ($3000-$4,000) #Byr

Key Responsibilities Assess and process Group Insurance claims accurately within policy terms, claims authority limits, and service turnaround times. Review and approve pre-authorisation and Letter of Guarantee (LOG) requests in accordance with policy guidelines and MOH benchmarks. Liaise with policyholders, healthcare providers, intermediaries, and internal stakeholders to obtain information, resolve enquiries, and manage claim disputes. Handle claims administration, including payment processing, refunds, unsuccessful bank transfers, CPF-related cases, and updating claims records. Prepare claim settlement letters, maintain documentation, and generate reports on claims trends and performance. Monitor outstanding receivables and coordinate with relevant parties on refunds and payment recovery. Participate in system enhancements, UAT testing, and process improvement initiatives to enhance operational efficiency. Identify potential fraud or claim irregularities and escalate where appropriate. Support ad hoc projects and other duties assigned. Requirements Minimum 1 years of Group Insurance Claims experience. Strong knowledge of Group Insurance products, including Group Term Life, Personal Accident, Disability Income, Critical Illness, Hospitalisation & Surgical, and Outpatient plans. Good understanding of claims assessment, policy interpretation, and claims administration processes. Health Insurance Certificate, M5 and M9 certifications are preferred. Strong communication, analytical, and problem-solving skills with a customer-focused mindset. Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint. A proactive team player with strong interpersonal skills, attention to detail, and the ability to work independently in a fast-paced environment. Interested applicants please email your resume to ivytham@recruitexpress.com.sg Ivy Tham Yi Ru (R1104692) Recruit Express Pte Ltd (EA Number: 99C4599)