1 Year Customer Service Officer (Banking) | Up To $3800 #Nka

Location: Fort Canning Downtown/Clarke Quay Duration: 1 year contract Working Hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break Salary: Up to $3800 + 1 month completion bonus Job Responsibilities: Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional) This position and the role to start would be to assist customers via Calls Support customer queries from other channels – In-person, Email, Live Chat etc. Manage escalations, complaints and feedback received Take ownership of client issues and follow through to resolution Participate in process improvement sessions and support delivery of client experience initiatives Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency Other ad hoc and general duties, and projects Meet the defined KPIs parameters consistently Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff Job Requirements: Minimum Diploma/Degree in Banking/Finance with customer service experience from Financial Institutions Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd