1 Year Contact Centre Customer Service Officer #Hjot

Job Responsibilities: Understand customers needs and provide accurate, customer-centric information and resolutions Manage cases from initial enquiry through follow-up and closure, ensuring timely updates and resolution Deliver high standards of customer service and maintain positive customer experiences Accurately document interactions, enquiries, escalations, and outcomes in the case management system Escalate complex cases appropriately and follow through until closure Prepare reports and maintain accurate records of customer interactions Support service improvement initiatives by identifying trends and feedback from customers Perform other duties assigned by supervisor Requirements: A level / Diploma in any discipline Strong communication and interpersonal skills Customer-focused with the ability to handle enquiries professionally and empathetically Meticulous, organised, and able to work independently as well as in a team Interested candidates are invited to email your resume to: jen.ooi@recruitexpress.com.sg Jenalyn Ooi Huai Sian (R1765551) Recruit Express Pte Ltd Company Reg. No. 199601303W EA Licence No. 99C4599