6 Months Contract Associate $3.8K (Eaa)

Job Responsibilities: Ensure claim submissions and requests received through emails are responded within the expected turnaround time. Ensure claim enquiries and requests received through emails are responded within the expected turnaround time. Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt. Acknowledge agents’ and policyholders’ emails, upon receipt of claim submissions. Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure. Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors. Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks. Highlight any potential concerns and risks. Job Requirements: A Levels/NITEC/Diploma in any field. Good written and communication skills. Experience in insurance industry with claim knowledge is required. Strong communication (both oral and written) and interpersonal skills. Able to work as a team and under tight deadlines. Able to work over time when required to. Meticulous and quality service oriented. Aaron Teo Yiau Bing CEI Reg. No. R1103712 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.