[Gov Healthcare] Patient Liaison Officer Up$3500 (Central)#Hcy

Ensure patient information is updated in an accurate and timely manner Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices Support all enquiries from private patients, external and internal stakeholders Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity) Support initiatives to provide go-the-extra-mile service to patients and NOKs Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey Support direct admission and air evacuation Job Requirements: Min Diploma in any discipline On rotation for 24/7 on-call duties At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599