Bank Audit Sales Specialist #Esy

• Conduct reviews and fulfil all requirements under the MAS Balanced Scorecard (BSC) Framework, including client surveys, document reviews, mystery shopping exercises, and assessment of FAA-related complaints, in accordance with regulatory requirements and the Bank’s policies and procedures. • Monitor BSC outcomes, identify root causes of significant breaches and recurring errors, and drive appropriate remediation actions. • Deliver training on the BSC Framework to new hires and provide guidance to new supervisors on BSC review processes and complaint investigations. • Perform independent reviews of customer complaints related to investment sales activities. • Ensure review processes remain aligned with regulatory developments, as well as changes to internal policies, procedures, and systems. • Enhance and automate independent sales audit workflows through the use of RPA, system automation, and AI-driven solutions. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted