1 Year Contract Customer Service Officer $3.5K (Eaa)

Job Responsibilities: Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly. Follow up closely with internal parties for resolutions. Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems. Handle all customer service request and any follow-up interaction. Assist in processing and invoicing Local and Export spare part orders. Prepare and generate weekly customer service reports, weekly and monthly reports to BU and HOD. Manage spare parts inventory. Job Requirements: NITEC/Diploma in any field At least 1 year of experience in Call Centre, Banking or Customer Service environment. Possess excellent phone etiquette, comprehension, communication, and interpersonal skills. Proficient in Microsoft Office applications. Experience in SAP will be an advantage. On-the-job training will be provided. Aaron Teo Yiau Bing CEI Reg. No. R1103712 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.