Customer Support Engineer (Aviation Industry, Changi) #Njn

Job Scope Provide technical and product support to customers, ensuring timely issue resolution and high customer satisfaction Gather customer feedback on product quality, delivery, and service performance, and share insights with internal teams Work closely with cross-functional departments to improve customer satisfaction and service quality Follow company and customer compliance, quality, and workplace safety requirements Maintain good housekeeping and safe work practices at both company and customer sites Perform failure analysis on defective products and prepare clear investigation reports Identify product defects accurately and support corrective actions Lead defect containment and crisis response activities during quality issues Escalate critical issues promptly and support resolution plans Carry out operational and on-site tasks as assigned after training Requirement Degree in any Engineer discipline Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.