About this role
Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery Respond promptly to concerns and follow through on resolution to maintain service quality standards Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress Prepare abstracts and consolidate supporting data for award submissions and recognition programmes Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement Requirements Bachelor degree in any discipline Proficient in MS Office WA me at http://wa.me/+6598326219 or tele me at @sallytsin For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599
What they're looking for
UpsellingCustomer Experience ManagementQuality ManagementCost Management
About Recruit Express Pte Ltd
Industry: Administrative & support servicesWebsite ↗
Frequently asked questions
What does a Customer Experience Executive Up$5000 (Feedback Management Exp, Central, Healthcare, Min Degree) #Hcy at Recruit Express Pte Ltd do?
Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery Respond promptly to concerns and follow through on resolution to maintain service quality standards Compile and submit monthly KPI report…
What skills does this Customer Experience Executive Up$5000 (Feedback Management Exp, Central, Healthcare, Min Degree) #Hcy role need?
Key skills for this role include Upselling, Customer Experience Management, Quality Management, Cost Management.
How much does a Customer Experience Executive Up$5000 (Feedback Management Exp, Central, Healthcare, Min Degree) #Hcy at Recruit Express Pte Ltd pay?
This role lists a salary of S$3,500 – S$5,000 per month.
Is this Customer Experience Executive Up$5000 (Feedback Management Exp, Central, Healthcare, Min Degree) #Hcy role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Customer Experience Executive Up$5000 (Feedback Management Exp, Central, Healthcare, Min Degree) #Hcy role?
You can apply directly on Recruit Express Pte Ltd's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.