General Manager (F&B)

Job Summary Manage and oversee outlet food service operations, ensuring high-quality food standards, safety compliance, and excellent customer service while leading a collaborative team to achieve operational goals. Responsibilities Manage and follow up on all outlet operations and related activities to ensure smooth functioning Oversee food service operations to maintain consistent quality and customer satisfaction Lead and supervise the team to collaborate effectively and achieve operational objectives Build and maintain strong relationships with customers and suppliers to support business growth Monitor service quality, engage with walk-in and regular customers, and expand the customer network Control food cost and manage inventory to optimize resources and reduce waste Perform Barista and Bartending duties as needed to support outlet operations Supervise food preparation inside and outside the kitchen to ensure compliance with food quality standards Enforce adherence to food safety and hygiene standards among the operations team Develop and implement operational systems for product handling, storage, inventory, and equipment utilization Maintain a safe and healthy work environment by enforcing safety standards and complying with legal regulations Ensure workplace safety by preventing injuries and accidents through proactive measures Establish contracts and pricing, and serve as the primary liaison with utilities and local government agencies including fire, police, health, and safety authorities Act as the main contact for customer issues related to equipment quality, service, or on-site incidents, resolving problems promptly Communicate customer feedback and collaborate with the operations team to improve the customer experience Work closely with management to develop, implement, and monitor policies, procedures, and systems Communicate operating policies and issues clearly during department meetings Coordinate with legal counsel and safety departments to en…