Software Support – Events & IT Security

Job Summary: We are seeking a Software Support Engineer to provide on-site technical support for corporate events and daily IT operations, with a focus on software setup, troubleshooting, and IT security compliance. This role is crucial in ensuring all software and system environments are optimized and secure for high-profile events and internal users. You will work closely with event teams, IT security, and end-users to support desktop environments, event-specific applications, and enterprise software tools. Key Responsibilities: Deliver on-site software support for events, includinginstallation, configuration, and maintenance of specialized event and collaboration software. Provide desktop application support, ensuring all user software environments are fully functional and meet security standards. Support the deployment and operation of event software solutions, including Video Conferencing (VC) tools (Zoom, Microsoft Teams, WebEx) and multimedia platforms. Work directly with end-users and event teams to troubleshoot software and system issues in real-time, especially during live events. Ensure compliance with IT security policies, including software permissions, secure configuration, and endpoint protection. Collaborate with IT security and compliance teams to implement and enforce secure software usage on event and client systems. Support user account setup, access provisioning, and permissions management for event-specific and enterprise applications. Assist with patching, updates, and version control of critical software and ensure that all event systems are running approved and tested versions. Document software support processes, configurations, and troubleshooting guides for internal knowledge sharing and future reference. Stay updated on software tools, security updates, and best practices relevant to event production and corporate IT environments. Requirements and Qualifications: Bachelor’s degree in Information Technology, Compute rScience, or a related field (or equivalent professional experience). 3+ years of experience in software support, desktop environments, or IT operations, ideally within event or fast-paced corporate settings. Strong knowledge of Windows and macOS environments, including enterprise software deployment and support. Hands-on experience with Video Conferencing platforms(e.g., Zoom, Teams, WebEx) and supporting collaboration software (e.g., Slack, SharePoint, OneDrive). Solid understanding of IT security best practices ,including secure application configuration, data privacy, and endpoint security. Proficient in software troubleshooting and end-user support, including remote and on-site assistance. Familiarity with Active Directory, Microsoft 365,Exchange, and enterprise application ecosystems. Excellent problem-solving, analytical, and customer service skills, with a proactive approach to identifying and resolving issues. Ability to work on-site at client locations and event venues, including during live events and under tight timelines. Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk) and documentation tools. Preferred Skills (Optional but Beneficial): Certifications in IT support or security (e.g., Comp TIAA+, Security+, Microsoft Certified: Modern Desktop Administrator). Experience with AV/IT integration or event production software (e.g., OBS, vMix, streaming tools). Knowledge of software deployment tools and MDM (e.g., Intune, JAMF). Basic understanding of network security as it applies to software connectivity in event settings. Familiarity with collaboration platforms securitymanagement (e.g., configuring secure VC rooms, file sharing permissions). Scripting skills (PowerShell, Bash, Python) for automating software installs and configurations. Compensation & Benefits: Competitive salary based on experience and qualifications. Health, dental, and vision insurance. Paid time off (PTO), holidays, and sick days. Training and certification opportunities for professional growth. On-site work opportunities at high-profile events and dynamic environments.