Customer Service Officer

Location: Trifecta (somerset), Employment Type: Full-time / Part-time Salary: Commensurate with the employment arrangement and agreed working hours. The Role As a Customer Service Officer at REVA Social Wellness , you’ll be the heartbeat of our space — ensuring our facilities are spotless, our guests are welcomed warmly, and everything runs smoothly behind the scenes. Whether you’re handing someone a fresh towel, checking the sauna temperature, or simply offering a friendly smile, your work directly impacts our guests’ well-being and comfort. Key Responsibilities: Guest Experience & Front Desk ● Greet guests warmly and assist with check-in. ● Handle guests enquiries. ● Resolve basic concerns, escalating more complex issues to the manager. Facility monitoring & Operations ● Maintain cleanliness of location, ensure all areas are guest-ready at all times. ● Monitor and clean water features, ensuring proper hygiene, temperature, and presentation. ● Report malfunctions or safety concerns promptly. ● Assist with minor upkeep tasks as directed. ● Oversee towel circulation: distribution, collection, and laundry coordination. What we’re looking for ● Friendly, responsible, and eager to create positive energy. ● Detail-oriented with a strong sense of cleanliness and presentation. ● Team player who communicates clearly and respectfully. ● Comfortable with basic tech. ● Able to perform light physical tasks. ● Prior experience in customer service, wellness, or hospitality is a plus. This position is available on either a full-time or part-time basis. Salary will commensurate with the employment arrangement and working hours.