Collections Executive

Ricardo is a 50-year-established automotive and financing group, whose diverse portfolio spans vehicle hire purchase financing, financing consultancy, property-backed financing solutions for SMEs in Singapore, comprehensive insurance services, and full-service workshop operations — delivered through Ricardo Cars, Ricardo Advisory, Ricardo Financial Services, Ricardo Insurance Agency, and Ricardo Auto Centre. About the Role We are looking for a proactive and customer-focused Collections Executive to manage the recovery of hire purchase instalments and support the overall health of our financing portfolio. In this role, you will reach out to customers to resolve payment issues, monitor delinquent accounts, coordinate recovery and enforcement, and work closely with internal and external stakeholders to minimise credit risk while delivering a professional customer experience. Collections Management Manage the collection and recovery of hire purchase instalments in a timely and effective manner Review ageing reports and follow up on overdue and high-value accounts to reduce delinquency levels Monitor and manage delinquent accounts proactively to minimise the risk of accounts becoming non-performing loans Engage customers professionally to resolve payment issues and negotiate suitable repayment arrangements Maintain accurate records of collection activities and account status updates Escalate and communicate significant account issues, risks, and recovery progress to management in a timely manner Perform any other duties and responsibilities assigned to support the Collections function Recovery & Enforcement Coordinate the repossession process, including the disposal of repossessed vehicles and recovery of any outstanding shortfall after sale Liaise with external solicitors and debt collection agencies to pursue legal recovery actions where necessary Monitor outgoing vehicle ownership transfers through LTA alerts and ensure full settlement is received before transfer deadlines About You Possess at least a Diploma or equivalent qualification At least 2 years of experience in a Collections or Accounts Receivables role Good command of verbal and written English Able to converse in Chinese to liaise with Chinese-speaking customers Proficient in Microsoft Excel Detail-oriented with good organisational and time management skills Able to communicate confidently with customers while maintaining professionalism and empathy Additional Information Working Hours: Monday - Friday, 9AM-6PM Annual Leave: 14 days, increasing with years of service up to 18 days Competitive basic salary, with 13-month AWS and variable performance bonus Medical and dental claims