Retail Operations Manager

1. Leadership & Team Management Strong ability to lead, motivate, and manage retail teams Staff training, performance management, and conflict resolution Workforce planning and scheduling 2. Sales & Business Development Proven ability to drive sales and achieve revenue targets Strong understanding of retail KPIs and performance metrics Upselling, cross-selling, and promotional planning 3. Operations Management Expertise in daily store operations and process improvement Ability to manage multiple outlets efficiently Strong organizational and multitasking skills 4. Customer Service Excellence Excellent customer handling and problem-solving skills Ability to resolve complaints professionally Focus on customer satisfaction and retention 5. Inventory & Supply Chain Management Stock control, inventory planning, and demand forecasting Minimizing shrinkage, wastage, and stock discrepancies Vendor and supplier coordination 6. Financial Management Budgeting, cost control, and profit maximization Sales analysis and financial reporting Understanding of P&L (Profit & Loss) 7. Communication Skills Strong verbal and written communication Ability to interact with staff, customers, and management Negotiation and interpersonal skills 8. Analytical & Problem-Solving Skills Ability to analyze sales data and market trends Quick decision-making and issue resolution Strategic thinking 9. Visual Merchandising Knowledge of product display and store layout optimization Ability to enhance customer experience through presentation 10. Compliance & Regulatory Knowledge Understanding of workplace safety and retail regulations Knowledge of Singapore MOM guidelines (for EP roles) Ensuring company policy compliance 11. IT & System Skills POS (Point of Sale) systems Inventory management software Microsoft Excel, reporting tools