Business Development Manager

Business Development Manager – Restaurant Industry (Job Description) 1. Job Summary The Business Development Manager (BDM) is responsible for expanding the restaurant’s business by identifying new opportunities, increasing sales, developing partnerships, and improving brand visibility. The role focuses on driving growth, improving customer experience, and increasing overall profitability. 2. Key Responsibilities A. Business Growth & Sales Identify new business opportunities, corporate clients, catering deals, and partnership possibilities. Develop and implement strategies to increase restaurant sales and footfall. Conduct market research to understand customer trends, competitor activities, and pricing strategies. B. Marketing & Branding Plan promotional campaigns, discounts, and seasonal offers. Work with digital marketing teams to improve online presence (Google, social media, food delivery apps). Build strong brand image and handle promotional events. C. Client & Customer Relationship Management Build and maintain relationships with corporate clients, event organizers, and vendors. Handle VIP customers, feedback, and service improvements. Maintain strong customer loyalty and satisfaction levels. D. Operational Support Coordinate with restaurant managers, kitchen teams, and service staff to ensure smooth operations. Suggest improvements for menu, pricing, quality, and service standards. Monitor customer feedback, reviews, and service scores. E. Financial & Reporting Prepare sales forecasts, weekly and monthly performance reports. Track KPIs such as revenue, customer acquisition, cost control, and marketing ROI. Assist in budgeting and cost management strategies. 3. Skills & Qualifications Core Skills Strong sales and negotiation skills Excellent communication & customer service abilities Knowledge of F&B operations and market trends Digital marketing awareness (social media, delivery platforms) Presentation & networking skills Education & Experience Diploma/Degree in Business, Marketing, Hospitality, or related field Experience in F&B, restaurants, cafes, or hotel industry preferred Proven track record of sales or business development success 4. Personal Attributes Proactive and target-driven Good leadership and teamwork Problem-solving and decision-making ability High energy, approachable, and customer-focused Ability to work under pressure and meet deadlines