Shared Services Oversight Associate

What you'll do: As a Shared Services Oversight Associate, you will play an integral role in supporting the smooth operation of essential business functions within the organisation. Your day-to-day responsibilities will involve monitoring service delivery metrics, collaborating with various teams to address operational challenges, and ensuring compliance with internal controls. You will be instrumental in driving process improvements by leveraging your analytical skills and industry knowledge. By participating in stakeholder meetings and supporting audit activities, you will contribute directly to maintaining high standards of accuracy and efficiency across all shared services functions. Oversee daily operations of shared services functions, ensuring all processes are executed accurately and efficiently in accordance with established policies and procedures. Monitor service delivery metrics and performance indicators, identifying areas for improvement and collaborating with relevant teams to implement effective solutions. Support internal audits and compliance reviews by preparing documentation, responding to queries, and facilitating communication between departments. Work closely with cross-functional teams to resolve issues promptly, maintaining open lines of communication to ensure seamless service delivery. Assist in developing and updating standard operating procedures (SOPs) for shared services activities, ensuring they reflect current best practices and regulatory requirements. Participate in regular meetings with stakeholders to review service levels, discuss challenges, and share feedback aimed at enhancing overall performance. Contribute to process improvement initiatives by providing insights based on data analysis and operational experience. Maintain accurate records of transactions, reconciliations, and other key documentation required for reporting purposes. Provide guidance and support to junior team members, fostering a collaborative environment focused on mutual success. Stay informed about industry trends, regulatory changes, and emerging technologies relevant to shared services oversight. What you bring: The ideal candidate for the Shared Services Oversight Associate position brings proven experience from similar roles within financial services or large-scale corporate environments. Your background demonstrates a thorough understanding of operational risk management as it relates to shared services functions. You possess excellent interpersonal abilities that enable you to work collaboratively with colleagues from diverse backgrounds while maintaining clear communication channels. Your organisational strengths allow you to manage multiple priorities simultaneously without compromising accuracy or quality. In addition to technical proficiency with common office software tools used for data analysis and reporting tasks, you show enthusiasm for learning new concepts relevant to your field. Demonstrated experience in shared services operations or related fields within the financial sector is highly desirable for this role. A strong understanding of operational risk management principles as they apply to shared services environments is essential. Excellent interpersonal skills with the ability to collaborate effectively across multiple teams are crucial for success. Proven organisational abilities with keen attention to detail when managing complex processes are required. Strong written and verbal communication skills are necessary for preparing reports and liaising with stakeholders at all levels. Experience supporting audit processes or compliance reviews within a regulated industry would be advantageous. Familiarity with process improvement methodologies such as Lean or Six Sigma is considered beneficial but not mandatory. Proficiency in using Microsoft Office applications (Excel, Word, PowerPoint) for data analysis and reporting is expected. A commitment to continuous learning and staying updated on industry developments is important for ongoing success in this position. What sets this company apart: This organisation stands out as an employer of choice due to its unwavering commitment to creating an inclusive workplace where every individual feels valued. Employees benefit from flexible working arrangements that promote work-life balance alongside access to comprehensive training programmes tailored towards personal growth. The company’s culture emphasises collaboration over competition—encourag…