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Technical Service Manager

Roche

SingaporeFull-timeOn-site

Posted 24 Jul 2026

About this role

Lead the development and execution of customer service and support strategies to enhance customer experience and loyalty across Frontier Markets. Manage and scale a high-performing technical team integrating service engineers, applications, and IT implementation to optimize laboratory practices. Requires a Bachelor's or Master's degree in Electronic or Mechanical Engineering with 5 to 7 years of related industry experience. Candidates must demonstrate strong leadership capabilities, technical acumen, and the ability to operate effectively in a matrix environment.

What they're looking for

Technical Service ManagementStrategic PlanningCustomer Experience OptimizationTeam LeadershipKPI ManagementStakeholder ManagementChange ManagementCross-functional Collaboration

Frequently asked questions

What does a Technical Service Manager at Roche do?

Lead the development and execution of customer service and support strategies to enhance customer experience and loyalty across Frontier Markets. Manage and scale a high-performing technical team integrating service engineers, applications, and IT implementation to optimize laboratory practices. Req…

What skills does this Technical Service Manager role need?

Key skills for this role include Technical Service Management, Strategic Planning, Customer Experience Optimization, Team Leadership, KPI Management, Stakeholder Management.

How much does a Technical Service Manager at Roche pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Technical Service Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Technical Service Manager role?

You can apply directly on Roche's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.