Customer Service Officer

Reporting to the VP, Marcom / AM, Marcom, the key role of the Customer Service Officer is to: Handle systems relating to shopper management and assist in mall inspection Assist CMO in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials) Provide assistance and general information to shoppers at the Concierge Desk Handle the administrative and clerical work relating to the events and promotions at the mall Handle mall redemption programs such as vouchers, premiums, and parking Assist in customer reward programs including educating tenants on the voucher program Assist in collating tenants’ gift voucher reimbursement. Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, photographing, etc. Handling and administering Lost & Found items Answering incoming phone lines and email enquires Assist with assigned administrative duties from Marcom Manager Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc. Prepare monthly duty roster and ensure efficient allocation of manpower. Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time. Requirement: Diploma in Customer Service or a related field At least 1 year of customer service experience in the retail / mall industry. Proficient in English, both written and verbal. *Please note that only shortlisted candidates will be notified. Thank you.