About this role
Manage day-to-day support queues and advanced customer escalations to ensure high-quality service and SLA adherence. Partner with Product and Engineering teams to optimize support processes and scale operations for the APAC region.
Requires 3+ years of B2B SaaS customer support experience and at least 1 year in a leadership or mentorship role. Candidates must possess an analytical mindset and the ability to create structure in a fast-paced startup environment.
What they're looking for
Customer Support ManagementB2B SaaSTicket ManagementSLA AdherenceProcess OptimizationCross-functional CollaborationData AnalysisSOP Documentation
Frequently asked questions
What does a Customer Support Manager, APAC at Rogo do?
Manage day-to-day support queues and advanced customer escalations to ensure high-quality service and SLA adherence. Partner with Product and Engineering teams to optimize support processes and scale operations for the APAC region. Requires 3+ years of B2B SaaS customer support experience and at lea…
What skills does this Customer Support Manager, APAC role need?
Key skills for this role include Customer Support Management, B2B SaaS, Ticket Management, SLA Adherence, Process Optimization, Cross-functional Collaboration.
How much does a Customer Support Manager, APAC at Rogo pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Support Manager, APAC role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Support Manager, APAC role?
You can apply directly on Rogo's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.