Manager, Customer Support

Location: Tukang, Singapore (West) Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered. Why join Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. Responsibilities Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems. Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs. Review relevant service information pertaining to all MTU & Detroit Engines Industrial products. Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work. Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines. Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise Co-ordinate field work and service recovery with local service partners and Distributors. Provide on-site investigations/troubleshooting in the APAC region when required. Support warranty claims evaluation and provide justification for approval and rejection according to PSPM. Provide leads and support to Sales Dept. Coordinates with Failure Analysis Center to carry out FAC as required. Any other Support Requirement to the region. Assist diagnosis of problems on other applications if required. About mtu Power Systems Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. Relocation assistance is not available for this position.