About this role
Manage and troubleshoot technical inquiries from B2B clients to ensure swift resolution of critical incidents. Collaborate with product development teams to provide client feedback and maintain comprehensive technical documentation.
Requires a Bachelor's degree in Computer Science or related field and 3+ years of technical support experience in a B2B SaaS environment. Proficiency in Terraform, APIs, and liquid markup syntax is required.
What they're looking for
Technical TroubleshootingB2B SaaS SupportAPI ManagementTerraformLiquid Markup SyntaxCloud TechnologiesWeb-hooksCRM Tools
Frequently asked questions
What does a Technical Support Engineer - APAC at Rootly do?
Manage and troubleshoot technical inquiries from B2B clients to ensure swift resolution of critical incidents. Collaborate with product development teams to provide client feedback and maintain comprehensive technical documentation. Requires a Bachelor's degree in Computer Science or related field a…
What skills does this Technical Support Engineer - APAC role need?
Key skills for this role include Technical Troubleshooting, B2B SaaS Support, API Management, Terraform, Liquid Markup Syntax, Cloud Technologies.
How much does a Technical Support Engineer - APAC at Rootly pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Technical Support Engineer - APAC role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Technical Support Engineer - APAC role?
You can apply directly on Rootly's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.