Inside Sales And Contract Engineer (9 Months Contract)

Key Responsibilities and Outcomes: Inside Sales Responsibilities: To provide exceptional levels of Customer Service • To respond swiftly and accurately to all customer queries within pre-agreed timescales • Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer • Responsible for delivering high levels of customer satisfaction at all times • Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s • Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in • Progress/chase outstanding quotations within pre-agreed timescales and report accordingly • To maximise the potential of key accounts and new business with existing and new customers • Use existing procedures to solve routine or standard problems • Work under supervision and direction from the Customer Service Manager Contract Engineering Responsibilities: Organise the provision of diagrams, drawings and plans as required by the conditions of the order. • Accept and review the factory Order Confirmation, ensuring the accuracy of all data contained within it. • Review sales order promise dates and adjusts were necessary based on the latest information from purchasing, never allowing orders to go late. • Communicate with factory points of contact on orders with delivery issues and escalate orders where appropriate to the Operations Manager for further follow-up. • Carry out the purchasing function of the day-to-day tasks. • Expedite suppliers on a regular (weekly) basis to ensure on time delivery of purchased items and run delivery performance reports as part of supplier performance evaluation • Organise the provision of technical schematics, drawings and administrative response to Project Contracts and Sales Orders as required by the conditions of the job