Customer Service Officer

Working location : MNC company in the western part of Singapore Hybrid working : 2 days working from home / 5 working day per week Benefits: 21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company Company transport pick up at various MRT station (9 MRT station through out Singapore, Boon Lay . Chua Chu Kang . Clementi . Queenstown . Bedok. Punggol. Toa Payoh. Yishun. Serangoon . Ang Mo Kio (no one is expected to stay back after office hour but follow up require after office hour if any) This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email General Purpose The job holder is to handle all sales support and customer service activities of assigned Main Job Tasks and Responsibilities Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time; Work with Sales to understand and execute pricing and supply and payment for each account Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts Requirement Excellent interaction capabilities and a proactive communicator Diploma level and above Proactive and takes initiative to solve issues and deliver results Good customer service Willing to work in the maritime industry. supply chain or shipping with a sense of urgency, Good time management Experience in t…