Operation Executive

Key Responsibilities 1. Client Operations Support Act as a support liaison for the Sales team during the client onboarding phase, assisting with data gathering and documentation. Participate in client meetings to take detailed notes and help document supply chain requirements and challenges. Support the Sales and senior operations team in reviewing client proposals for operational clarity and data completeness. 2. SOP Documentation & Maintenance Support Assist senior specialists in analyzing simple logistics flows and translating them into clear, step-by-step draft procedures. Maintain and update existing Standard Operating Procedure (SOP) documents, work instructions, and process maps under guidance. Help ensure SOP documentation is organized, accessible, and aligns with basic company standards and client SLA requirements. 3. Process Implementation & Training Support Support the rollout of new or updated processes by helping to prepare training materials, guides, and communications. Assist in coordinating training sessions for internal teams and logging attendance/completion. Help monitor basic process performance by tracking predefined KPIs and gathering initial feedback for review. Qualifications & Skills: Diploma or higher in Business Administration, Supply Chain Management, Logistics, or a related field. 1-3 years of experience in an operational, administrative, or coordination role. Experience in logistics, supply chain, or a customer-facing support role is a strong advantage. Strong organizational skills and meticulous attention to detail. Proficiency in the MS Office / Google Worksuite suite (especially Docs, Sheets, Slides). A fast learner with a proactive attitude and a willingness to take on new challenges. Proficiency in written and spoken English is required. The ability to communicate in Mandarin is a strong advantage, as the role involves regular engagement with Mandarin-speaking clients and stakeholders.