Admissions Manager

Admissions Manager Employment Type: Full-time Department: Admissions and Enrolment About the Role We are seeking a responsible and detail-oriented Admissions Manager to lead admissions operations across the region. This role is not primarily a student recruitment position. The key focus is to manage the full application process, support students, parents, institutional partners, and sub-agency partners, and ensure that every admissions case is handled accurately, professionally, and efficiently. The Admissions Manager will work closely with schools, universities, education partners, sub-agencies, and internal teams to process applications, answer enquiries, resolve issues, and provide high-quality service to students and parents, including VIP clients. Key Responsibilities Admissions & Application Processing Lead and manage the admissions team across the region. Oversee the full application process from document collection, application checking, submission, follow-up, offer acceptance, and enrolment preparation. Review students’ academic backgrounds and ensure applications meet the entry requirements of schools, colleges, universities, and pathway programmes. Monitor application progress and ensure all cases are followed up in a timely and accurate manner. Maintain proper admissions records, student documents, application status updates, and communication logs. Enquiry Handling & Student Support Respond professionally to enquiries from students, parents, partners, and sub-agencies. Provide accurate information on programme requirements, admissions procedures, documentation, timelines, fees, progression pathways, and institutional policies. Support students and parents throughout the application and admissions journey. Handle urgent cases, difficult questions, and special application situations with patience and professionalism. Partner & Sub-Agency Support Work closely with sub-agency partners to support their student applications and enquiries. Provide application guidance, document checklists, programme updates, and admissions support to partner agencies. Maintain smooth communication with partner schools, colleges, universities, and education institutions. Coordinate with institutional partners regarding application requirements, missing documents, offer letters, student status, and case follow-ups. Issue Resolution & VIP Client Service Handle complex admissions cases, escalations, complaints, and urgent application matters. Provide high-quality service to VIP clients, key partners, and important student cases. Coordinate with internal departments and external institutions to resolve application, enrolment, documentation, or student service issues. Ensure students, parents, and partners receive clear, timely, and reliable support. Team Management & Process Improvement Supervise, train, and support admissions team members. Set clear standards for application processing, enquiry response, document checking, and partner communication. Improve admissions workflows, templates, checklists, and internal tracking systems. Ensure the admissions team maintains a high level of accuracy, service quality, and professionalism. Requirements Bachelor’s degree or above, preferably in Education, Business, Management, International Relations, or a related field. Minimum 3–5 years of experience in admissions, application processing, student services, education operations, or international education. Good understanding of education systems from K-12 to higher education. Familiarity with international school, foundation, diploma, undergraduate, or postgraduate admissions processes is preferred. Experience working with education agencies, sub-agencies, schools, colleges, or universities will be an advantage. Strong attention to detail and ability to manage multiple applications at the same time. Excellent communication and problem-solving skills. Strong service mindset, especially when dealing with parents, VIP clients, and institutional partners. Able to work under pressure and respond quickly to urgent cases. Bilingual proficiency in English and Mandarin is preferred to support regional students, parents, and partners. What We Offer A key operational role in a growing international education organisation. Opportunities to work with schools, universities, institutional partners, and sub-agencies across the region. Exposure to K-12, pathway, higher education, and international admissions processes. Career development opportunities in…