Programme Executive (Community Clinic)

Function: Support the Head / Manager of Community Programmes in overseeing the day-to-day operations of the community clinics, ensuring efficient, patient-centred service delivery and operational excellence. Coordinate clinic operations, manpower planning, quality improvement, and stakeholder engagement to ensure smooth workflows, regulatory compliance, and continuous service enhancement. Serve as the operational second-in-charge for the community clinics by driving operational initiatives, supporting frontline teams, and ensuring the successful implementation of organisational programmes and strategic objectives. Responsibilities: Clinic Operations Management Support and oversee the daily operations of community clinics to ensure smooth, efficient, and patient-centered service delivery Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions. Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures. Investigate operational issues, coordinate corrective actions, and ensure timely resolution. Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience. Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity. Manpower Planning & Team Coordination Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations. Anticipate manpower challenges and develop contingency plans to minimise service disruptions. Coordinate and facilitate regular operational meetings and weekly staff briefings to communicate updates, reinforce workflows, and address operational issues. Support staff onboarding, operational training, coaching, and compet…