Application Support Specialist (Government Projects)

We are seeking a L1 Application Support Specialist to join our client's team to troubleshoot issues, support enterprise applications, and deliver excellent user support. Hybrid work arrangement. Gain exposure to large scale government projects. Career growth opportunities. Responsibilities Provide first-line support for enterprise applications and respond to user enquiries via support mailboxes. Log, track, and resolve support tickets within agreed service levels (SLAs). Triage and prioritise incidents, escalating complex issues to the L2/Application Support team when required. Coordinate with technical teams to ensure timely issue resolution and follow-up. Maintain support documentation, knowledge base articles, and operational runbooks. Support governance and compliance activities across enterprise platforms. Requirements Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline. Experience in IT helpdesk, application support, or L1/L2 support roles. Familiarity with one or more of the following platforms: Salesforce CRM, Marketing Cloud, Workato, UiPath, Workday/Cumulus, Tableau, or Slack. Experience using ITSM or ticketing tools such as ServiceNow, Jira, or equivalent. Strong troubleshooting, communication, and customer service skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Lee Wen Ying (Mattias) - R23112909 ScienTec Consulting Pte Ltd - 11C5781