About this role
The role involves managing exceptional customer cases and overseeing vendor quality and performance for non-voice servicing channels. The specialist will monitor SLAs and KPIs to ensure timely and high-quality responses to customers.
Candidates should possess a Bachelor's degree or Diploma with 3-5 years of experience in similar customer service roles. Experience in the airline industry, social media, or live chat is preferred.
What they're looking for
Vendor ManagementCustomer Experience ImprovementCase ManagementSalesforceSLA MonitoringKPI TrackingConflict ResolutionWritten Communication
Frequently asked questions
What does a Specialist, Customer Service at Scoot do?
The role involves managing exceptional customer cases and overseeing vendor quality and performance for non-voice servicing channels. The specialist will monitor SLAs and KPIs to ensure timely and high-quality responses to customers. Candidates should possess a Bachelor's degree or Diploma with 3-5 …
What skills does this Specialist, Customer Service role need?
Key skills for this role include Vendor Management, Customer Experience Improvement, Case Management, Salesforce, SLA Monitoring, KPI Tracking.
How much does a Specialist, Customer Service at Scoot pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Specialist, Customer Service role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Specialist, Customer Service role?
You can apply directly on Scoot's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.