Housing Operations Executive

Facilities & Maintenance Conducts daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified. Manages repair and maintenance works, cleaning, pest control, and landscaping services. Coordinates security and safety matters with service providers and ensure readiness of rooms/assets. Monitors contractor performance and escalate issues to Dormitory Manager where required. Resident Engagement & Welfare Manages resident check-in/check-out, room allocations, and occupancy records. Handles resident grievances, complaints, and welfare concerns in a timely and professional manner. Supports health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events). Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures. Compliance, Reporting & Administration Coordinates SHERP reporting and submissions to relevant authorities. Prepares weekly activity reports, occupancy dashboards, and incident summaries for management review. Supports regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF). Monitors and enforce House Rules, including addressing violations and issuing notices where necessary. Assists in reviewing and improving operational SOPs and processes for greater efficiency. Emergency & Incident Response Responds promptly to incidents, emergencies, and medical situations, escalating when necessary. Participates in dormitory drills, safety briefings, and emergency preparedness activities. Partnerships & Collaboration Liaises with employers, subcontractors, and service providers on dormitory-related matters. Builds and maintains effective relationships with stakeholders, including government agencies and authorities. Works collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations. Requirements Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related discipline…