Guest Relations Officer (Food & Beverage)

Key Responsibilities: 1. Members/guests Interaction: Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. 2. Customer Service: Provide personalized and attentive service to members/guests. Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately. Follow up with members/guests to ensure they are enjoying their meals and drinks. Promote new menu items, upcoming events, or special offers to members/guests. Encourage members/guests loyalty and repeat business through personalized service. 3. Problem Resolution: Address members/guests issues or complaints in a calm and efficient manner. Collaborate with the café team to resolve any challenges or issues raised by members/guests. Ensure that the café maintains a high standard of service and quality at all times. 4. Maintain Cleanliness & Ambiance: Ensure the café environment is clean, organized, and welcoming for all members/guests. Oversee the arrangement and presentation of seating areas, ensuring they meet café standards. Maintain a positive atmosphere that encourages members/guests to return. 5. Record Keeping: Maintain accurate records of members/guest’s feedback, reservations, and special requests. Communicate members/guest’s preferences to the team for future visits. Assist in managing members/guest’s reservations and ensure they are handled efficiently. 6. Collaboration with Staff: Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service. Required Skills and Qualifications: Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues. Customer Service: Previous experience in customer service, ideally within the food and beverage industry. Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently. Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively. Team Player: Ability to work collaboratively with the café team. Positive Attitude: Friendly, approachable, and able to stay calm under pressure. Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences. Preferred Qualifications: Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry. Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations.