Global Business & Operations Manager

Position Overview Serious Outcomes and SeriousWork are a highly respected training, facilitation, and leadership development practice operating across the UK, Singapore, and global markets. We are recognised for our work in systems thinking, executive facilitation, and playful approaches to learning and change. We are a boutique, global business: authors of five published books, operating through dual entities in the UK and Singapore, with a strong and growing Global Associate network. We are seeking a high-capability Business Project Manager / Global Operations Manager based in Singapore to serve as the operational backbone of our business on a flexible, part-time basis ( 2 to 3 days per week ). Working remotely from home, this is a central role combining customer relations and multi-currency financial management with commercial initiative, specifically driving customer enquiries and managing our CRM pipeline across Asia, Europe, and global associate networks. Roles & Responsibilities 1. Global Financials & Account Administration Oversee accounts and financial workflows for both Singapore and UK corporate entities using Xero . Manage the UK bookkeeper, oversee or run Singapore bookkeeping, and conduct credit control/debt management across both entities. Execute supplier invoice payments, handle global associate invoicing, process employee expenses, and operate UK & SG banking portals. 2. Global Course Operations & Associate Coordination Schedule and coordinate global training programs (Asia, Europe, UK). Maintain and update course listings and operational details on our WordPress website. Serve as the primary liaison for global associate facilitators (Hong Kong, Korea, China, Germany, UK). Book Asian training venues, coordinate workshop logistics, and manage end-to-end global certificate production and issuance. 3. Customer Onboarding & CRM Pipeline Management Manage the global CRM system ( Pipedrive ), handling inbound business enquiries and executing proactive outreach/follow-ups. Onboard in-house clients and workshop participants across Asia. Optionally grow into a broader business development role, harnessing the considerable untapped potential currently sitting in our Pipedrive database. 4. Executive & Local Singapore Operations Provide executive support, priority management, and operational backing to the Managing Director. Act as an operational sounding board for the Founder on business strategy, HR, and onboarding. Assist with local Singapore administrative, corporate secretarial, and compliance tasks. Job Requirements Residency: Must be a Singapore Citizen or Permanent Resident (SC/PR) . Experience: Minimum 8 years of experience in business operations, project management, agency operations, or senior executive administration. Software Proficiency: Hands-on experience with Xero and Pipedrive (or equivalent CRM) is required, along with working knowledge of WordPress and cloud productivity tools. Communication: Excellent written and spoken English skills for professional corporate client interactions. Mindset: Highly organized, meticulous with details, self-driven, and comfortable operating independently in a flexible, 100% remote / work-from-home environment. Working Arrangement & Scale Location: 100% Work From Home / Remote (Singapore-based). Commitment: Part-time / Fractional — Starts at 2 to 3 Days/Week (16–24 hours/week) with flexible scheduling. Scalability: Potential to scale to 4 days/week as CRM pipeline management and global course volume expand.