Sales & Customer (Precision Engineering)

Role Purpose The Sales & Customer will be responsible for managing customer relationships, handling sales enquiries, preparing quotations, and supporting business growth, especially for overseas customers. This role acts as a key link between customers and internal teams (engineering, production, QA). Key Responsibilities Sales & Business Development Handle sales enquiries, RFQs , and quotations for precision engineering components Follow up on quotations and convert opportunities into confirmed orders Identify and develop new customers, including overseas accounts Support management in expanding into new markets and industries Maintain accurate sales pipeline and reporting Customer & Account Management Act as the main point of contact for assigned customers Communicate clearly with customers on specifications, pricing, lead times, and delivery schedules Build long-term customer relationships and ensure repeat business Handle customer feedback, issues, and coordination for resolution Internal Coordination Liaise with engineering, production, QA, and logistics teams to ensure accurate quotation and smooth order fulfilment Ensure customer requirements (drawings, tolerances, materials) are properly understood internally Support order processing, documentation and delivery coordination Overseas Market Support Communicate with overseas customers across different time zones Support export-related documentation and coordination Assist in overseas customer visits, video meetings, or trade exhibitions when required Requirements Diploma or Degree in Engineering, Business, or related field 3–5 years of experience in sales, customer service, or account management (engineering / manufacturing industry preferred) Ability to understand basic engineering drawings and technical specifications (training will be provided) Strong communication and interpersonal skills Comfortable working with customers, quotations, and deadlines Proficient in MS Excel, email, and basic CRM or ERP systems Experience handling overseas customers is an advantage Preferred Traits Detail-oriented and organized Customer-focused and responsive Willing to learn technical products Able to work independently and as part of a team Results-driven with a growth mindset Salary & Benefits (Singapore) Monthly salary: S$3,000 – S$3800 (commensurate with experience) Performance bonus / commission based on sales results CPF contribution according to statutory requirements Training provided on products, processes, and technical knowledge Opportunities for overseas exposure and career growth