About this role
Responsibilities Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service Respond & follow up with customer enquiries for any missing/late deliveries Able to answer enquiries and tickets within the timeline Checking the proof of delivery according to the SOP Create Reporting and insights for Operational Excellence Team Assist the Operational Return Team with ad hoc duties Requirements Minimum 3 years of customer service support Experienced with MS Office skills Patient and skillful in conflict resolution Possesses high responsibility, disciplined and detail oriented Good interpersonal and communication skills Preferably a background in supporting delivery related enquiries
Frequently asked questions
What does a Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG at Shopee do?
Responsibilities Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to e…
How much does a Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG at Shopee pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG role remote, hybrid, or on-site?
The listing is based in Singapore. Check the posting for remote or hybrid options.
How do I apply for this Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG role?
You can apply directly on Shopee's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.