Fulfilled-by-Shopee Seller Management Specialist (Associate)

About the team Join Shopee’s Fulfilled-by-Shopee (FBS) team as a Seller Management Specialist, where you will be the go-to person for a portfolio of sellers. You’ll resolve daily operational issues, keep sellers engaged post-onboarding, and work with internal teams to ensure smooth operations and continuous growth. This role is dynamic, hands-on, and critical to making FBS a success. Responsibilities Be the primary liaison for FBS sellers, handling high volumes of queries and escalations quickly and accurately Manage seller relationships to drive retention, stock availability, and order growth Troubleshoot operational issues by working closely with Operations, Finance, Product, and Relationship Managers Track performance data, analyse trends, and provide actionable insights Adapt to process changes and suggest improvements to streamline operational workflows Stay organised and on top of multiple chats, cases, and follow-ups daily Requirements Bachelor’s degree in any field; Strong communicator with proven client management skills, even in tough situations. Highly organised, detail oriented, and comfortable handling large case volumes. Proficient in Excel and confident working with data. Fast learner, adaptable, and comfortable with operational processes. Collaborative team player who works well across functions. Experience in e-commerce, operations, account management, or customer success is a plus.