Assistant Manager - Artyzen Singapore Hotel

Operational (position specific) Assist the Restaurant Manager in the hiring, training, scheduling, and supervising of restaurant staff. Ensure all employees adhere to company policies and procedures, including health and safety regulations. Assist in the development and implementation of restaurant policies and procedures, including training programs and standard operating procedures. Ensure that all guests receive exceptional customer service, and their needs are met in a timely and professional manner. Oversee the dining room and bar areas to ensure that they are clean, organized, and well-stocked. Monitor food and beverage quality and presentation to ensure that they meet or exceed the restaurant's standards. Work with the Restaurant Manager to develop and execute marketing and promotional programs to drive business and increase revenue. Ensure that the restaurant operates within the budget, maximizing revenue and minimizing expenses. Maintain accurate records of inventory, orders, and sales, and provide regular reports to the Restaurant Manager. Work closely with the Stewarding and Kitchen teams to ensure smooth and efficient service to create memorable guest experiences. Possess a complete understanding, technical skills and knowledge in all aspects of food handling and beverage storage and preparation. Ensure each F&B outlet reflects a contemporized reinvention of the proposed cuisine and concept through its crafts (cooking methods, presentations, service sequences etc.) Address customer complaints and resolve issues in a timely and satisfactory manner. Review guest feedback from all F&B-related review platforms and recommend improvement actions to the Restaurant Manager. Establish good rapport with guests, be it local visitors or in-house guests and maintain good customer relationship. Be a hands-on Assistant Manager and be present in the operations, especially during busy periods. Conduct daily pre-shift briefings to team on (group) reservations, special guests, room occupancy, arrivals & departures, function / events of the day and special attention that is needed. To keep the restaurant functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership, and cooperation. Other ad-hoc assignments and projects as needed. People Management (General) Identify development needs and create action plans for the employees in your department. Look for opportunities to multi skill your employees and have the necessary skills to perform their duties with maximum efficiency. Conduct regular performance appraisals. Ensure that all employees have a complete understanding of the relevant hotel P&Ps Initiate and facilitate transfer of skills and knowledge and foster a culture of talent development. Set an example in portraying our Artyzen Culture. Personal requirements | Teamwork & Communication (General) Throughout the employee journey at Artyzen Hotels and Resorts, help create a better place each day in a fun, exciting and lively manner. Always look for ways of making improvements. Leave places that you visit a little better than you found it. Maintain a professional appearance at all times in accordance with the standard set by the hotel group and set an example of “Walking the Talk” in terms of our Artyzen culture. Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guest’s needs. Constantly improve your professional skills and enhance your professional knowledge. Have an intuitive approach and warm-hearted caring foreach other, your fellow employees, our guests, any third-party relationships, and our company. Take initiative rather than being passive, in caring for our company and our future. Health & Safety (General) Understand and strictly adhere to the Guidelines established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety. Identify and report any maintenance requirements and hazards in the work place, and report significant issues to your Manager. Stay abreast of changes in your expertise and comply with statutory and legal requirements for fire, hygiene, health and safety. Be at all times conscious of the security of the hotel, guests and guest’s belongings. General Respond to changes in your function as dictated by the industry, company and hotel. Undertake any reasonable tasks and secondary d…