Service Specialist

Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld Provide excellent customer service to guests Familiarise with menu, promotions, seasonal items and membership programme Set up tables for daily operations Take food and beverage orders using the ordering system Serve food and beverages to the tables Prepare sufficient condiments Portion food according to the dishes served Oversee multiple stations and recommend improvements to Manager where appropriate Conduct daily check to ensure proper working condition of equipment Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy Organise and oversee events according to customers’ request Plan and manage the roster, time off, hand-punch records and updating of e-attendance Ensure restaurant is adequately staffed during shift and notify Restaurant Manager of any manpower shortage Actively involved in hiring process by identifying and selecting candidates for junior positions Assist with all restaurant administrative duties Any other jobs or duties assigned by the Manager from time to time.