Logistics Supervisor

📦 Hub & Operations Management Parcel Sorting: Oversee the intake and sorting of linehaul inbound parcels for daily dispatch. Space Optimization: Manage warehouse layouts, staging areas, and inventory tracking to ensure swift processing. Loading Execution: Ensure packages are organized and loaded onto delivery vehicles logically based on delivery routes.‘ 🚚 Fleet & Driver Supervision Route Assignments: Assign delivery zones and delegate daily workloads to sorting staff and drivers based on headcount and volume. Performance Tracking: Monitor driver KPIs, on-time delivery rates, and mileage to ensure SLAs (Service Level Agreements) are met. Driver Training: Coordinate the training of new drivers, conduct on-road riding evaluations, and provide safety refresher courses. 🤝 Customer Service & Compliance Customer Resolution: Handle escalated delivery issues, missing parcels, or damaged goods. Driver Behavior: Promote a high standard of professional driving behavior, customer service, and presentation. Safety & Security: Ensure compliance with all workplace safety policies and standard operating procedures (SOPs) at the depot. 📊 Performance Monitoring KPI Reporting: Track daily performance dashboards and report on-time-in-full (OTIF) metrics. Problem Solving: Manage contingencies—such as manpower shortages, extreme weather, or vehicle breakdowns—by rearranging tasks to minimize productivity impacts.