Solution Designer - CRM And Pos

Role: Solution Designer - Telecom CRM and POS JD: Mandatory Skills & Experience: • Minimum 3 years’ experience in evaluating business problems and developing solution designs for the CRM and POS areas • Strong ability to collaborate effectively with business stakeholders, vendors, and offshore delivery teams, ensuring alignment across business, technology, and partner organizations. • Excellent stakeholder management, communication, and presentation skills, with the ability to clearly communicate solution options, risks, dependencies, delivery status, and business impacts. • Solid understanding of CRM and POS application ecosystems, including customer lifecycle management, sales processes, order management, and retail operations. • Proven experience in solution design and architecture, translating business requirements into scalable, resilient, secure, and maintainable CRM and POS solutions. • Experience integrating CRM and POS platforms with downstream systems such as billing, finance, receivables, inventory, and customer engagement platforms. • Developing the requirements traceability matrix based on the business requirements showing that all requirements are either covered or explicitly rejected • Hands-on technical expertise in enterprise applications, including system configuration, production support, troubleshooting, systems integration, batch processing, data migration, and data analysis. • Strong analytical and problem-solving skills, with the ability to conduct impact assessments, identify dependencies, and recommend optimal solution approaches. • Ability to lead solution workshops, drive technical discussions, and manage end-toend solution delivery across multiple cross-functional teams and vendors. • Experience supporting digital transformation initiatives, ensuring solutions align with enterprise architecture standards, operational requirements, and business objectives. • Support of production Incidents through root cause analysis to identify if the production issues were as a result of a design defect.