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Customer Success Manager, SMB / Enterprise

Similarweb

SingaporeFull-timeHybrid

Posted 25 Jun 2026

About this role

The CSM serves as the primary point of contact for APAC accounts, focusing on increasing client engagement, adoption, and growth. Key duties include mitigating churn risks, identifying upsell opportunities, and ensuring clients extract maximum business value from the platform. Candidates need 3+ years of experience in a client-facing SaaS role and a solid understanding of digital marketing trends. Fluency in English is required, with additional Asian languages considered a strong bonus.

What they're looking for

Customer Success ManagementDigital MarketingRelationship BuildingAnalytical ThinkingProblem SolvingCritical ThinkingClient EngagementChurn Mitigation

Frequently asked questions

What does a Customer Success Manager, SMB / Enterprise at Similarweb do?

The CSM serves as the primary point of contact for APAC accounts, focusing on increasing client engagement, adoption, and growth. Key duties include mitigating churn risks, identifying upsell opportunities, and ensuring clients extract maximum business value from the platform. Candidates need 3+ yea…

What skills does this Customer Success Manager, SMB / Enterprise role need?

Key skills for this role include Customer Success Management, Digital Marketing, Relationship Building, Analytical Thinking, Problem Solving, Critical Thinking.

How much does a Customer Success Manager, SMB / Enterprise at Similarweb pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Customer Success Manager, SMB / Enterprise role remote, hybrid, or on-site?

This role is hybrid, based in Singapore.

How do I apply for this Customer Success Manager, SMB / Enterprise role?

You can apply directly on Similarweb's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.