Patient Service Associate (6 Months Contract)

Job Description & Requirements We are hiring Patient Service Associate to serve as the first point of contact for patients, ensuring a welcoming, seamless and reassuring experience throughout their journey at the Centre, while managing front-desk registration, attending to patient enquiries, coordinating appointments, and supporting administrative and operational functions as required. This is a 6-month contract position to provide maternity cover. The clinic is conveniently located near Orchard MRT. Key Responsibilities: Patient Interaction & Service Attend to patients at the front desk and facilitate registration, payment, and appointment processes Provide accurate information on services, procedures, and waiting times Manage patient enquiries across in-person, phone, and email channels in a timely manner Anticipate patient needs and support a seamless experience throughout their visit Maintain professional presentation in line with the Centre’s standards Ensure readiness and proper functioning of equipment (e.g. NETS, credit card terminals), supplies, and systems Perform insurance and Medisave claims submission, including verification of patient eligibility and limits across relevant portals Appointment & Administrative Coordination Schedule and confirm appointments using the clinic management system Ensure accurate collection and entry of patient information and documentation Process payments and issue receipts or invoices accordingly Safeguard patient data and maintain confidentiality in accordance with regulatory requirements Patient Feedback & Issue Resolution Receive and document patient feedback and service-related matters Address routine service issues and escalate where appropriate Follow up on cases to ensure timely resolution Qualifications & Experience Prior experience working in a health screening department, with direct patient-facing or patient service experience Proficient in English; proficiency in additional languages is an advantage Competent in basic computer applications and Plato Service-oriented with a composed and attentive approach to patient interaction Working Hours Monday to Friday: 8:30am to 5:30pm Saturday: 8:30am to 12:30pm