Clinic Assistant

1. Customer Service: Greet and assist patients, providing a warm and welcoming environment Answer inquiries from patients Schedule appointments, ensuring efficient use of resources Communicate effectively with patients, addressing concerns and providing information about procedures Achieve at least 90% patient satisfaction 2. Appointment Coordination: Coordinate and schedule for appointments and surgery Ensure proper documentation and communication of appointment details to patients. Work closely with medical staff to optimise scheduling and accommodate urgent cases 3. Administrative Support: Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations. Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel Perform data entry tasks related to patient information and billing Ensure contact creations, outward and inward referrals and relevant data are input accurately into Plato/ Clinic Management System 4. Billing and Insurance Verification: Verify insurance coverage and obtain necessary authorisations for procedures Assist patients with claims submission Assist patients with billing inquiries, explaining charges and payment options Collaborate with Finance to ensure accurate and timely processing of claims 5. Coordination with Medical Staff: Collaborate with interdisciplinary team members to facilitate a smooth workflow. Ensure that patient records are accurately communicated 6. Quality Assurance: Collaborate with clinical leadership to monitor patient outcomes Maintain the highest standards of care and compliance with government regulations Participate in continuous improvement initiatives to enhance the quality of patient care 7. Resource Management: Monitor and replenish resources efficiently, including drugs, equipment, and supplies Manage the drugs, PPE stockpile and consumables 8. Compliance and Quality Assurance: Adhere to privacy regulations and maintain confidentiality of patient information. Participate in quality assurance initiatives to ensure high standards of service. 9. Any other ad-hoc assignment