Retail Sales

Company Overview The Straits Wine Company, established in 2006, is a leading wine importer, retailer, and distributor in Singapore. We partner with Michelin-starred restaurants and luxury hotels, offering quality artisanal wines and exceptional service through our retail stores and e-commerce platform. Job Summary Join our team as a Retail Sales Associate to deliver excellent customer service, drive sales, and support smooth retail operations in a dynamic wine retail environment. Responsibilities Assist customers in selecting wines and provide tailored recommendations to enhance their purchase experience Upsell premium wines and cross-sell related products such as accessories and gourmet items to increase sales Promote in-store promotions, membership programs, and events to boost customer engagement Build and maintain strong customer relationships to encourage repeat business Operate POS system accurately and handle cashiering duties to ensure efficient checkout Perform stock replenishment and conduct inventory checks to maintain product availability Maintain store cleanliness and hygiene to provide a welcoming shopping environment Organize shelves, displays, and wine racks to ensure visual appeal and proper storage standards (temperature, lighting, handling) Support creation of attractive product displays and promotional setups to drive sales Attend training sessions and wine tastings to develop comprehensive product knowledge Share confident and accurate product information with customers to support informed purchasing decisions Collaborate closely with team members and managers to support store operations Provide feedback on customer preferences, product performance, and store processes to improve service quality Preferred competencies and qualifications Prior retail or sales experience preferred, especially in wine or F&B industry Strong communication and interpersonal skills Customer-oriented mindset with a positive attitude Willingness to learn and develop …