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Senior/Patient Service Associate, Call Centre

SingHealth

SingaporeFull-timeOn-site

Posted 25 Jun 2026

About this role

Provide personalized one-stop information services for the hospital. Handle general enquiries and manage outpatient appointments via phone, email, web chat, and online platforms. Requires GCE 'N' or 'O' levels with at least 1 year of experience, or a NITEC in Service Skills. Candidates must be proficient in Microsoft Office and able to work rotating shifts including weekends and public holidays.

What they're looking for

Customer ServiceCall Centre OperationsAppointment ManagementInterpersonal CommunicationMicrosoft OfficeAdaptabilityPatient Services

Frequently asked questions

What does a Senior/Patient Service Associate, Call Centre at SingHealth do?

Provide personalized one-stop information services for the hospital. Handle general enquiries and manage outpatient appointments via phone, email, web chat, and online platforms. Requires GCE 'N' or 'O' levels with at least 1 year of experience, or a NITEC in Service Skills. Candidates must be profi…

What skills does this Senior/Patient Service Associate, Call Centre role need?

Key skills for this role include Customer Service, Call Centre Operations, Appointment Management, Interpersonal Communication, Microsoft Office, Adaptability.

How much does a Senior/Patient Service Associate, Call Centre at SingHealth pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior/Patient Service Associate, Call Centre role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Senior/Patient Service Associate, Call Centre role?

You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.