About this role
Manage incoming and outgoing calls, emails, and faxes for general enquiries and emergency activations within a hospital setting. Responsibilities include directing stakeholders, updating enquiry systems, and resolving complaints while maintaining strict confidentiality.
Candidates should possess a NITEC or Diploma in any discipline. Proficiency in Microsoft Office and excellent communication skills are required, along with the ability to work rotating shifts including weekends and public holidays.
What they're looking for
Call HandlingCustomer ServiceComplaint ResolutionEmergency ActivationMicrosoft ExcelMicrosoft WordMicrosoft PowerpointWritten Communication
Frequently asked questions
What does a Call Centre Agent (General Enquiries Hotline) at SingHealth do?
Manage incoming and outgoing calls, emails, and faxes for general enquiries and emergency activations within a hospital setting. Responsibilities include directing stakeholders, updating enquiry systems, and resolving complaints while maintaining strict confidentiality. Candidates should possess a N…
What skills does this Call Centre Agent (General Enquiries Hotline) role need?
Key skills for this role include Call Handling, Customer Service, Complaint Resolution, Emergency Activation, Microsoft Excel, Microsoft Word.
How much does a Call Centre Agent (General Enquiries Hotline) at SingHealth pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Call Centre Agent (General Enquiries Hotline) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Call Centre Agent (General Enquiries Hotline) role?
You can apply directly on SingHealth's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.